Dear Toodledo community,
Toodledo had two major hosting service issues in January: a multi-hour maintenance when our service provider physically moved our servers and a separate issue when a bad server unit affected syncing for our app users. We wanted to add a new node to prevent issues like these from recurring, and initiated that Thursday evening, Pacific Time.
We received an estimate from our hosting vendor that we would experience a very short downtime of 30-60 minutes. Unfortunately, it didn’t go to plan, and while we were working with our hosting provider to get things back up, we ran into a slew of Murphy’s Law issues.
That doesn’t excuse that notice should have been provided. Even if we didn’t expect any downtime, a heads-up would’ve allowed for folks to either snapshot their list or sync their to do lists on their iOS or Android apps beforehand.
For this, I sincerely apologize. I messed up on that heads up. Our users rely on our service for many mission-critical personal and professional tasks. While we’ve seen faster site speeds on Toodledo once we were back online, it didn’t justify and ultimately wasn’t worth the cost of even a minute of downtime.
As such, we will credit all existing subscribers with seven days service, which will go into effect on 2/18.
If you have any questions, concerns, or feedback, you can always reach me at firstname.lastname@example.org
Aaron, CEO of Toodledo