Hi Toodledo community!
It has been a few weeks since we became the new owners of Toodledo (check out the previous blog post if you missed this news!) and we wanted to share an initial update about what we’ve been up to.
Support tickets and emails
There was a backlog of support tickets and emails that we have been working through. We are almost caught up on resolving them all and want to thank you for your patience. Note that the current support ticket system automatically closes inactive tickets after 60 days, so if you have been waiting on something and haven’t heard from us, please reach out.
Email sending
We discovered that there were still a few emails that weren’t getting sent correctly, particularly with collaboration invites, so we fixed those issues. Please let us know if you experience any issues with Toodledo sending emails of any sort.
Billing issues
In reviewing the support tickets, we have become aware of some billing issues affecting people in specific situations. We are actively working on resolving these and preventing future issues for people in those situations. Let us know if your account doesn’t look right.
Product roadmap
We have spent a lot of time reading and digesting the feature requests from https://roadmap.toodledo.com, the forums, and the feedback submitted through support tickets and emails.
Some of the feature requests that were previously listed on the roadmap list as “In Progress” or “Planned” unfortunately are not in a state where they can be released in the near future.
Next week, we will be rearranging what is listed on the roadmap to more realistically reflect something that we can stand behind. By the end of next week, the status of the feature requests will be more accurate — whatever says “In Progress” will be in progress, whatever says “Planned” is planned and so forth.
Please continue to submit and vote on features that you would like to see — this helps give us an indication of what new features are important to Toodledo users. We are putting all our effort into improving Toodledo.
(Near) Future plans
We want to give a brief overview of what you can expect for the next few months.
Mobile Apps
As you know, the mobile apps are overdue for a significant update. We will be focusing a lot of our energy on completely rewriting the mobile apps. As this will take time, we will release smaller pieces of functionality as they become available so that you can start using it sooner. We will start with the most core task functionality, and then gradually add the other features.
We expect a first (public Beta) release with a subset of basic Tasks functionality to be available by early 2022. In terms of device support on this initial release, we expect it to run best on iOS devices from the last few years and the latest 1-2 generations of popular Android devices.
For now, migrating to this new app will be completely optional and will run alongside the existing apps.
Stabilization and performance
Although these changes will not be as immediately visible, we will be working towards improving service reliability and updating more backend technologies that will enable us to improve product performance and add/improve features at a greater velocity.
Website changes
There will be some small improvements to the website — keep an eye on the roadmap for details.
We want to thank all of you for your support and understanding during this transition! We are excited about this journey and look forward to your thoughts, feedback, and concerns. You can find us in the forums or at [email protected]