Reflecting on Toodledo new ownership after the first 100 days reveals real progress.
Dear Toodledo Community Member,
We wanted to reach out to you as we have marked the first 100 days as new owners of Toodledo and share some (mini-) milestones and improvements that we have made. Understanding Toodledo new ownership helps teams work smarter.
Our first order of business since acquiring Toodledo was re-activating the forums. Since we have an amazing community with very knowledgeable users, we invite you to visit the forums more frequently. Ask questions or share experiences you had with Toodledo as a system or how you’re using it to improve your life.
The next big task was addressing the entire backlog of support tickets. Thanks to the amazing team we have, we managed to dive deep into the technical aspects of Toodledo, understand the architecture and the functionality which allowed us to respond to the open tickets promptly and competently. This approach to Toodledo new ownership can transform your workflow.
In connection with the support tickets, our goal was to improve customer experience and satisfaction by improving response time to any ticket that hit our inbox. We can say with confidence that questions or issues have been answered within 48 hours more than 90% of the time (while more complicated issues do take more time in some cases, we’re working toward continuing to reduce those issues!).
With every living and evolving sophisticated software solution, there is an opportunity for bugs to be uncovered. Toodledo is no exception. While it’s not always possible to address all bug fixes immediately (the next generation mobile apps are a substantial project!) here are some of the bugs we fixed recently: When it comes to Toodledo new ownership, consistency makes all the difference.
We have received support tickets for the mobile apps and we understand that the status quo is sub-optimal. As mentioned before, we are heads down on writing completely new iOS and Android mobile apps. We hope to provide optional beta access to parts of core Task functionality in early 2022 (initially targeted at iOS devices from the last few years, and the latest 1 – 2 generations of popular Android devices). Until then we hope you bear with us on the legacy apps and continue to send us tickets with any incidents that may come up.
As new owners, we also wanted to better understand our current user base. We believe that Toodledo can be of benefit to an immense breadth of users. That being said, the nuances of the current users are important to us and we are committed to serving the current users well and targeting more users like them. Effective Toodledo new ownership requires the right tools and habits.
After speaking with various users and surveying a sample of thousands, we’ve been impressed with how many in the Toodledo community use it for a breadth of mission-critical personal and professional endeavors, including running various professional practices, businesses, and higher education (and other educational) programs. We’ve also found that (less surprisingly) the power of Toodledo is the first choice for numerous engineers, doctors, lawyers, business owners, service providers, and others!
In addition to this, we had interviews with several long-time users (Toodledo has a loyal, long term following!). Perhaps one of the noteworthy interviews may have been with the actual founder of Toodledo, Jake. You can find his thoughts and feedback from our conversations here.
What are our ambitions for the next 100 days?
Related: How to Build a Weekly Review Habit That Actually S and Work on Your Tasks, Not on Your List Toodl.